Senior Computer Technician - Office Automation Component
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Provide front-line support to users for workstations, applications, printers, mobile devices, and other IT equipment;
- Collaborate on projects for the deployment, migration and implementation of technological solutions;
- Plan and carry out interventions related to the installation, configuration and support of computer equipment;
- Ensure compliance with policies, procedures and quality of service standards during technical interventions;
- Ensure the efficiency and continuous improvement of IT support processes;
- Act as an advisory resource to the first and second level support teams;
- Write procedures, technical guides and operational documentation;
- Maintain the knowledge base and information repositories;
- Coordinate technological activities with the various stakeholders;
- Participate in the development and improvement of working practices and methods;
- Resolve incidents and service requests within their area of expertise.
- Hold a college diploma in computer science or recognized equivalent training;
- Have relevant experience with computers, tablets, printers and other computer peripherals;
- Carry out software and application deployment activities;
- Use call and service request management tools as well as good customer service practices;
- Adequately document interventions in a ticketing system;
- Leverage automated deployment tools in distributed technology environments;
- Proficient in Microsoft 365, Microsoft Office, Lotus Notes and collaboration tools;
- Administer Active Directory as well as network services such as DNS and DHCP;
- Understand IT architectures and infrastructures;
- Work in Citrix, VMware, Terminal Server and Unix environments;
- Provide level 1, 2 and 3 technical support;
- Apply standards, procedures and practices in an IT support environment;
- Demonstrate autonomy, rigor, organization and an excellent sense of customer service.
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow, from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company, and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and, most importantly, your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared, often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us