Strengthening risk governance through COFOMO’s ServiceNow expertise.

A major Quebec retailer and distributor needed to modernize its risk and compliance processes, previously fragmented across multiple systems. With COFOMO’s ServiceNow expertise, the organization centralized its workflows, automated assessments, and strengthened its governance through an integrated IRM solution. It now benefits from unified visibility, standardized processes, and sustainable compliance.

Context and challenges

Balancing efficiency and compliance in a complex environment.

For large retailers and distributors, balancing operational efficiency with regulatory compliance is an ongoing challenge. As supply chains expand and data security requirements evolve, maintaining transparency, governance, and accountability across the organization becomes increasingly complex.

Our client, operating one of Quebec’s largest retail and distribution networks, needed to modernize how risks were identified, tracked, and managed.

The challenge: to structure, centralize, and automate risk, control, and compliance processes in order to strengthen governance, ensure traceability, and sustain long-term compliance.

Before the transformation, risk assessments were conducted in silos, and compliance documentation was spread across multiple systems. There was no unified view of exposure, accountability, or the overall risk posture.

The organization set out to implement an integrated, automated solution that could:

• Ensure traceability and transparency
• Maintain ongoing regulatory compliance
• Offer consolidated visibility into organizational risks

Solution

A unified risk management platform.

To meet these goals, the organization partnered with COFOMO, leveraging its ServiceNow expertise and Premier Partner status to implement a tailored Governance, Risk, and Compliance (GRC) solution built on the Integrated Risk Management (IRM) and Configuration Management Database (CMDB) modules. 

Even with a small, specialized team, (a single dedicated COFOMO expert embedded with the organization) the collaboration achieved remarkable results through agility, precision, and a deep understanding of ServiceNow’s capabilities. 

Together, they: 

• Integrated Authority Documents from NIST and PCI, generating citations and objective controls
• Created dynamic risk entities (applications, CMDB assets, processes) using adaptive filters
• Deployed customized assessment forms based on entity type
• Automated risk assignment workflows according to designated owners
• Populated IRM dashboards and reports for real-time, consolidating visibility