Case Study
Laurentide Controls is the largest supplier of automation & reliability solutions in Eastern Canada. Its mission is to help industry thrive in Eastern Canada.
Key results obtained during test phases:
Faced with a sustained increase in the volume of purchase orders and emails, Laurentide Controls sought to optimize its operations without compromising quality. Leveraging agentic AI, Videns, powered by COFOMO, helped automate purchase order validation and the classification of incoming emails.
The result: faster processes, significant cost reductions, and teams freed to focus on higher-value activities.
Manual processes under pressure from growth.
With more than 16,000 purchase orders processed since 2019, Laurentide Controls was facing heavy manual processes: validating orders from unstructured documents and managing uncategorized emails. These operations required significant team involvement, increased the risk of errors, and limited the organization’s ability to focus on customer service.
This project has transformed the way we work thanks to AI, especially agentic AI. We managed to find solutions to automate complex tasks without compromising quality, giving our teams back the time and space to focus on what truly matters to us: creating value for our customers.
Putting AI at the service of critical processes.
To address Laurentide Controls’ operational challenges, Videns, powered by COFOMO first focused on understanding on-the-ground realities, processing volumes, and friction points that were unnecessarily mobilizing teams. The objective was clear: reduce human effort on repetitive tasks without compromising rigor or quality.
By leveraging artificial intelligence, Videns, powered by COFOMO helped automate two key processes: incoming email management and purchase order validation. This approach simplified day-to-day operations, accelerated request processing, and improved validation reliability, even in an environment with varied and unstructured documents.
Rather than imposing a technology solution, Videns, powered by COFOMO prioritized close collaboration with Laurentide Controls’ teams to ensure smooth integration and progressive adoption.
The result: more efficient processes, teams refocused on customer value, and an organization better equipped to support continued growth.
Measurable gains and lasting value for teams.
From the testing phases onward, the benefits were tangible. Automation significantly reduced the time spent on manual validations while maintaining a high level of reliability. A substantial portion of purchase orders can now be processed without human intervention, accelerating operations and reducing associated costs.
Intelligent email classification streamlined the handling of incoming requests. By improving processing speed and request routing, teams gained efficiency and responsiveness in their daily work.
Beyond the numbers, this initiative enabled teams to refocus on higher-value activities. By freeing up time and reducing operational pressure, Laurentide Controls now has concrete levers to improve customer service and sustain long-term performance.
Sustainable automation focused on value.
By embedding AI at the core of its operations, Laurentide Controls strengthened efficiency while preserving the quality that defines its reputation. This initiative demonstrates how intelligent automation can support sustainable growth.
Whether you need guidance, strategic expertise, or help bringing your project to life, we’re here for you!
How can artificial intelligence automate complex operational processes?
AI can analyze unstructured data, compare information from multiple systems, and automate repetitive validations while maintaining high accuracy.
What types of processes can be automated with AI in organizations?
Processes such as email management, document validation, order processing, and request classification can be automated to reduce delays and manual effort.
What are the concrete benefits of AI-driven automation for teams?
Automation reduces low-value tasks, improves processing speed, and allows teams to focus on customer service and strategic activities.
