Service Now Administrator
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Administer the ServiceNow platform, including customer service management and technology service management modules;
- Ensure the maintenance, stability and evolution of the various environments;
- Support the implementation of new features as well as the continuous improvement of the platform;
- Configure and customize workflows, service portals, service catalogs, customer scripts, and business rules;
- Respond to user requests and contribute to the resolution of functional and technical issues;
- Support the teams in the use of the different components of the platform;
- Plan and perform upgrades, tests, patches, and deployments of new releases;
- Develop the dashboards, indicators and reports required to support organizational objectives;
- Write technical documentation, user guides, procedures and work methods;
- Ensure the quality and compliance of documentation according to recognized best practices;
- Participate in meetings with business partners to understand the needs and impacts of initiatives on processes;
- Document the activities carried out and maintain up-to-date knowledge repositories;
- Contribute to internal and external audits affecting the platform;
- Collaborate in the search for and implementation of solutions that meet organizational challenges;
- Participate in projects and mandates requiring expertise in the ServiceNow platform.
- Have a minimum of seven (7) years of relevant experience in the field of information technology;
- Perform a ServiceNow platform administration role for a minimum of three (3) years;
- Master the modules of customer service management and technology service management;
- Configure, customize and optimize the components of the platform according to operational needs;
- Understand the mechanisms of integration with business management and document management solutions;
- Evolve effectively within multidisciplinary teams;
- Demonstrate autonomy, rigor and excellent organizational skills;
- Communicate effectively with users, business partners and technical teams;
- Develop an approach oriented towards continuous improvement and the quality of the services provided.
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow, from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company, and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and, most importantly, your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared, often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us