Email Tool Administrator

Here's a brief overview of the tasks and responsibilities you'll have :

• Provide level 2 technical support to users for messaging, collaboration and mobile device management solutions;
• Monitor messaging infrastructures and apply corrective actions in the event of an incident;
• Perform change management activities, including patches, upgrades, disaster recovery tests, and releases;
• Collaborate with support teams to ensure effective operational coverage and appropriate knowledge transfer;
• Participate in the continuous improvement of infrastructures by optimizing the reliability, capacity, performance and quality of services;
• Maintain operational documentation related to business continuity and disaster recovery;
• Coordinate incident resolution and fulfillment of requests with relevant stakeholders;
• Communicate relevant information to users and support teams during changes or incidents;
• Produce performance indicators, dashboards and reports related to service levels;
• Ensure compliance with security standards, operational controls and governance requirements;
• Develop and improve procedures, IT controls and service monitoring mechanisms;
• Participate in on-call rotations and intervene outside of normal working hours as required.

• Have a minimum of 5 years of experience in complex IT infrastructure environments;
• Have experience in level 2 support in a messaging and collaboration environment;
• Be proficient in Microsoft Exchange, on-premise and cloud environments;
• Be familiar with Microsoft Teams and its administration;
• Have experience with Intune (MDM);
• Use IronPort (Cisco Email Security) in a support or operational context;
• Be proficient in Active Directory, including GPOs, administration, scripting and troubleshooting;
• Have an excellent command of PowerShell for automation and administration;
• Experience managing incidents, service requests, and routine operations;
• Have participated in change management activities in critical environments;
• Know the Windows Server environment;
• Understand network infrastructures, including LAN/WAN environments, DMZs, firewalls, and F5 load balancers;
• Be familiar with Microsoft DNS services and Windows 10 and Windows 11 environments;
• Master ITIL processes and ITSM tools;
• Experience in monitoring, supporting and continuously improving critical infrastructure;
• Demonstrate an ability to operate in an international or matrix environment (an asset);
• Know Tivoli Directory Server (an asset);
• Experience with FireEye (an asset);
• Know Symphony (an asset);
• Experience in business continuity (BCP) and disaster recovery (DR) (an asset);
• Experience in SLA management, dashboard production and reporting (an asset);
• Demonstrate knowledge of IT security and infrastructure governance (an asset);
• This position requires fluency in French and English for daily tasks, understanding documentation, and professional communication with customers, suppliers, and colleagues across Canada. French and English language skills are essential, both oral and written.