Production Application Support Analyst
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Provide application and technical support for critical Credit, Working Capital, Asset Finance and Securitization applications running in 24/7 mode;
- Act as a content expert (SME) in application architecture, disaster recovery and infrastructure integration;
- Provide L1 and L2 level support for funding applications;
- Manage incidents, problems, changes, and application deployments;
- Support data flows between finance applications and upstream and downstream systems;
- Provide technical support to operations teams;
- Participate in annual computer recovery (DR), LivePlay and backup restoration exercises;
- Coordinate project-related support activities;
- Perform support tasks required for technology initiatives;
- Follow up on deliverables and communicate progress to stakeholders;
- Advise teams on production constraints and environment preparation requirements;
- Ensure compliance with applicable information security standards and governance frameworks;
- Participate in application security initiatives and manage server obsolescence, vulnerabilities and remediation activities;
- Maintain applications and systems in accordance with information security policies and standards;
- Ensure compliance with data protection and security regulatory requirements;
- Manage application monitoring, capacity planning, and performance optimization;
- Document business processes, application architectures, and data flows;
- Participate in change control committees to ensure data quality and coordination of approvals;
- Administer CyberArk bypass controls and evaluate remediation options;
- Facilitate prioritization sessions with stakeholders to align work and execution priorities;
- Modernize and automate legacy processes using AI-powered solutions.
- Hold a university degree in computer science or a related discipline;
- Have a solid understanding of Credit and Working Capital activities;
- Demonstrate good knowledge of the Asset Finance and Securitization sectors, including SPF/CLO, RMBS, CMBS and ABS;
- Be proficient in at least one scripting language from Shell, Perl, Batch or Python;
- Have a solid knowledge of incident, problem and change management processes;
- Be able to produce quality technical documentation using Microsoft Excel, Word and PowerPoint;
- Understanding Java J2EE applications;
- Knowledge of infrastructure technologies such as IBM MQ, WebSphere, and Tomcat;
- Support Unix, Linux, and Windows environments;
- Perform application deployments and installations;
- Use SQL and PL/SQL in a support and analysis context;
- Proficient in management tools such as Jira, ITSM platforms and ServiceNow;
- Demonstrate excellent ability to manage multiple priorities simultaneously and re-evaluate priorities as needed;
- Participate in a 24/7 on-call shift;
- Have a solid understanding of ServiceNow or an equivalent service management platform;
- Understand data protection principles and controls;
- Work independently while collaborating effectively with multidisciplinary teams;
- Hold an ITIL Foundation certification or have equivalent knowledge (asset);
- Experience in continuous improvement, automation or process modernization (asset);
- Demonstrate interest in using artificial intelligence-based solutions to optimize existing operations and processes (asset);
- This position requires fluency in French and English for daily tasks, understanding documentation, and professional communication with customers, suppliers, and colleagues across Canada. Language skills in French and English are essential, both oral and written.
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow, from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company, and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and, most importantly, your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared, often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us