Production Application Support Analyst
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Analyze production incidents and coordinate their resolution with stakeholders, customers, suppliers and technical teams;
- Support the application deployment cycle, including new versions, standards, and patches;
- Maintain up-to-date supporting documentation in accordance with established standards;
- Support projects and monitor activities, risks and progress;
- Prepare documentation related to business continuity, architecture and succession procedures;
- Coordinate post-migration validations in production and end-to-end testing with users;
- Participate in governance and audit activities and contribute to the resolution of findings of non-compliance;
- Maintain applications and systems in accordance with information security guidelines;
- Participate in major incident analysis and produce post-incident reports;
- To ensure the application of data protection requirements;
- Maintain monitoring, capacity planning and performance optimization activities of application components;
- Understand and document business processes and data flows;
- Transform operational support and legacy processes to an AI-enabled framework.
The profile you are looking for is as follows:
- Have a minimum of five (5) years of experience supporting production applications;
- Demonstrate hands-on experience with Unix, Linux, and Shell scripts;
- Master Oracle, SQL and PL/SQL;
- Experience with Windows servers;
- Knowledge of infrastructure and security technologies such as VMware, WebSphere, Tomcat, firewalls, PGP encryption, CFT, and IBM MQ Series;
- Be available to work flexible hours, including evening shifts and weekend support;
- Possess strong problem-solving skills;
- Demonstrate good time and priority management;
- Work effectively in a team while being autonomous;
- Be able to work under pressure in order to support continuously available critical platforms;
- Experience with geographically distributed teams (an asset);
- Knowledge of the ITIL framework, including incident, problem and change management processes (an asset);
- Knowledge of Dynatrace (an asset);
- Use Excel for data analysis and reporting (an asset);
- Experience with Tibco BusinessWorks 5.14, Tibco EMS 8.x, and the Tibco Admin Console (an asset);
- This position requires fluency in French and English for daily tasks, understanding documentation and professional communication with customers, suppliers and colleagues across Canada. Language skills in French and English are essential, both oral and written.
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow, from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company, and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and, most importantly, your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared, often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us