Calypso Production Application Support Analyst

Here's a brief overview of the tasks and responsibilities you'll be able to do:

• Ensure the stability of the Calypso application platform and ensure the availability of end-to-end settlement, messaging, position management, accounting feeding, reporting, auditing, control and automated processing functions;
• Proactively monitor the production environment to prevent performance issues and application downtime;
• Resolve complex end-to-end support incidents by leveraging technical expertise and providing tailored solutions;
• Manage recurring incidents, manage issues and escalate situations to the appropriate support or development teams when required;
• Collaborate with the negotiation, sales and customer service teams to provide technical support;
• Administer changes and incidents using ServiceNow and communicate effectively with various stakeholders;
• Coordinate interventions with infrastructure teams during server update and upgrade activities to verify application stability;
• Work with development teams to fix recurring issues and contribute to application improvements;
• Accompany less experienced team members and share technical expertise;
• Contribute to AI transformation by providing concrete initiatives and use cases, participating in governance, and enabling the automation of manual tasks;
• Enhance operational excellence through proactive monitoring, incident resolution, and recurrence prevention, while considering impacts on external customers;
• Improve the control framework by contributing to vulnerability remediation, access rights control, and resiliency programs;
• Ensure reliability of reference data and adherence to asset management frameworks, including through ServiceNow and ITAM recertification activities;
• Maintain effective communication and collaboration with different technology stakeholders in an international context;
• Ensure the quality of day-to-day operational activities, promptly report risks and issues, and pay particular attention to user access management, negotiation limits, and critical production activities.

The profile you are looking for is as follows:

• Hold a recognized bachelor's degree from an accredited university or institution of higher learning, or an equivalent international degree;
• Possess a minimum of six (6) to seven (7) years of hands-on experience supporting a trading floor, midstream or back-office platform in the financial services industry;
• Knowledge of the functional processes related to securities settlement, transaction lifecycle, and Calypso technology;
• Master monitoring tools such as Geneos, Dynatrace, Grafana, and Nagios;
• Have scripting skills with Python, Perl, Bash, Shell, PowerShell and PL/SQL;
• Familiarize yourself with Autosys and Dollar Universe scheduling tools;
• Experience with DevOps technologies Ansible, Jenkins, Bitbucket, Artifactory, and OpenSearch;
• Master Java development;
• Be familiar with CFT, SFTP, MQ, and JMS file transfer and messaging technologies;
• Experience with Linux, Unix, and Windows operating systems;
• Proficiency in Oracle, Microsoft SQL Server, Sybase, PostgreSQL, and ClickHouse databases;
• Knowledge of ServiceNow, Jira, Microsoft Office tools and environments;
• Demonstrate an ability to collaborate with international teams in different regions and work effectively in a diverse environment;
• Possess excellent written and verbal communication skills and be comfortable in direct interactions with negotiators;
• Be available on a work schedule of 12:30 p.m. to 8:30 p.m. Eastern Time, with an on-site presence of five (5) days per week or a hybrid model of three days on-site and two days remote;
• Agree to occasionally perform remote work outside of normal hours to support critical activities and to intervene on certain weekends during disaster recovery exercises, major releases, or urgent projects.
• This position requires fluency in French and English for daily tasks, understanding documentation, and professional communication with customers, suppliers, and colleagues across Canada. French and English language skills are essential, both oral and written.