System Driver - User Support
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Ensure integrated user access management in PPMS;
- Receive, analyze, qualify and process access requests;
- Configure, maintain and update user profiles, security roles and application rights;
- Enforce management rules, security requirements, and principles of least privilege;
- Track approvals, changes and access withdrawals;
- Ensure compliance, consistency and traceability of user access;
- Ensure the quality and integrity of data related to access and security profiles;
- Provide functional support to PPMS users;
- Receive, analyze, qualify and process incidents and service requests;
- Assist users in solving problems related to the use of the system;
- Follow up on requests and ensure the quality of the information recorded;
- Advise users on best practices for using PPMS;
- Consolidate, validate and analyze data related to internal and external resources, contracts, access and user profiles;
- Identify discrepancies, inconsistencies and data quality issues;
- Produce the necessary information for monitoring committees, reports and dashboards;
- Ensure the accuracy and reliability of the data used for decision-making;
- To offer advanced functional support to users;
- Support users in data entry, validation and updating activities;
- Explain the processes, procedures and best practices related to the use of PPMS;
- Promote user ownership of the system;
- Analyze operational needs and propose appropriate solutions;
- Document processes, procedures and business rules related to PPMS;
- Collaborate in the evolution and improvement of resource, contract and access management processes;
- Participate in the implementation and compliance of governance processes;
- Ensure alignment with provincial and organizational governance standards and solution parameters;
- Propose improvements to operational efficiency, security, and system compliance.
- Collaborate with various stakeholders to ensure effective access and data management;
- Follow up on user requests and ensure compliance with established service levels, timelines and procedures;
- Ensure compliance with applicable organizational requirements and governance frameworks;
- Contribute to the continuous optimization of PPMS management practices.
- Have functional expertise in internal and external resource management, contract management and supplier monitoring;
- Master business rules, repositories, application parameters, configurations, functional validations, environments and release processes;
- Understand project, program, and portfolio governance mechanisms;
- Be familiar with the mechanisms for managing access, application roles and associated control processes;
- Master the processes of integrated planning, capacity management and resource allocation;
- Understand the contractual, administrative and financial processes related to the operation of an information system;
- Enforce incident, problem, change and service request management processes;
- Master the processes of processing, prioritizing, escalating and resolving incidents and service requests;
- Know the principles of information security, data protection and access management;
- Understand service level management (SLA) principles and application support best practices;
- Demonstrate knowledge of traditional, Agile, hybrid Agile/Waterfall project management approaches as well as DevOps practices;
- To be able to investigate the causes of incidents, assess impacts on operations, and recommend or implement appropriate remedies;
- Collaborate effectively with business teams, technical teams, suppliers and various stakeholders to promote the efficient management of incidents and service requests;
- Be able to integrate the concepts of business continuity, system stability and continuous service improvement;
- Be proficient in French and English in order to carry out daily tasks, understand documentation and communicate effectively with customers, suppliers and colleagues across Canada, both orally and in writing;
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow, from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company, and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and, most importantly, your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared, often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us