L1 IT Technician
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Support calls and requests through the ticketing system, ensure their qualification, resolution or escalation by applying best practices for managing knowledge;
- Intervene on workstations, peripherals, printers, meeting rooms as well as during user onboarding and check-out;
- Manage requests related to Microsoft 365 tools, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint and OneDrive;
- Follow up on requests until they are closed and document the interventions carried out;
- Update the knowledge base, including articles, guides, and how-tos;
- Maintain IT equipment inventory;
- Enforce security policies, including multi-factor authentication, software updates, and antivirus;
- Participate in deployment projects and update campaigns;
- Assume operational responsibility for one or more user-facing applications;
- Train users and produce information materials;
- Contribute to continuous improvement by analyzing the causes of recurring problems and proposing preventive measures;
- Ensure the proper functioning of the applications under his/her responsibility, including updates, license management, documentation and compliance with service levels;
- Apply ITIL processes related to incident, request, problem, change, asset, access and knowledge management;
- Collaborate in the various business processes according to established responsibilities.
The profile you are looking for is as follows:
- Have a minimum of seven (7) years of experience in first-level computer support for users, including ticket and call management;
- Hold a college diploma or a diploma of vocational studies in a relevant field;
- Demonstrate experience working on workstations, peripherals, printers, meeting rooms, as well as user onboarding and offboarding;
- Master the Microsoft 365 suite, including office applications, collaboration tools, email and calendar services, as well as security and security tools. management;
- Knowledge of computer technologies related to workstations, networks, databases, applications and security;
- Use Active Directory, Microsoft Entra ID, Exchange and Intune;
- Have experience with a ticketing system such as Octopus;
- Hold an ITIL certification or be willing to obtain one (a strong asset);
- Demonstrate excellent collaboration and teamwork skills;
- Demonstrate a proactive and autonomous attitude;
- Excellent interpersonal skills;
- This position requires fluency in French and English for daily tasks, understanding documentation and professional communication with customers, suppliers and colleagues across Canada. Language skills in French and English are essential, both oral and written.
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow, from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company, and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and, most importantly, your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared, often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us