User Support Technician
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Provide first and second level technical support to users;
- Receive and record incidents and requests sent by phone, email or in person;
- Diagnose and resolve hardware and software issues;
- Install and configure office software and equipment;
- Prepare and deploy computer equipment for newcomers;
- Perform preventive maintenance operations on workstations;
- Document solutions in banknote management tools;
- Write and maintain technical documentation and procedures;
- Manage accounts and access in Active Directory and other related systems;
- Escalate complex incidents according to established processes;
- Participate in the application of cybersecurity best practices;
- Contribute to the continuous improvement of technical support processes;
- Perform any other related tasks related to the role.
The profile you are looking for is as follows:
- Have a professional degree in computer science and a minimum of three years of technical support experience in a Microsoft 365 environment or have a Attestation of college studies or higher in computer science with a minimum of two years of relevant experience;
- Master Windows 11, Microsoft 365 (Word, Excel, Teams, Outlook, OneDrive), Active Directory and Entra ID environments;
- Experience with the operation of network printers;
- Experience with automated software deployment, Microsoft Intune and Autopilot;
- Know security solutions such as antivirus and firewalls;
- Understanding ITIL processes;
- Have experience with fleet management and ticketing tools such as Octopus, C2 Atom, ServiceNow or Remedy;
- Basic knowledge of scripting, especially with PowerShell;
- Have a class 5 driver's license (an asset).
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow, from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company, and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and, most importantly, your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared, often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us