Computer Technician Office Automation (Intermediate Level)

Here's a brief overview of the tasks and responsibilities you'll have :

• Update the inventory of the print fleet in the CMDB;
• Support, process, track and escalate assigned requests;
• Collaborate closely with internal and external stakeholders;
• Ensure preventive and corrective maintenance of printers, including unclogging nozzles, replacing consumables, cleaning and checking components;
• Diagnose and correct recurring or minor faults;
• Keep track of printouts and restart machines in error;
• Update intervention and maintenance monitoring tools;
• Maintain a high level of quality and reliability on a large volume of machines.

• Have a minimum of five (5) years of experience in computer systems administration and technical support;
• Experience with computer equipment such as computers, tablets, printers and other peripherals;
• Have experience deploying software and applications;
• Knowledge of call answering tools such as Octopus and demonstrate customer service skills;
• Demonstrate an ability to clearly document information in a ticketing system;
• Be able to use automated deployment tools in distributed environments;
• Proficient in office software such as Office 365, MS Office and Lotus Notes;
• Knowledge of Active Directory and network services including DNS and DHCP;
• Demonstrate a strong sense of customer service in an office support and help desk context;
• Demonstrate strong analytical and support skills for level one (1), two (2) and three (3) IT services;
• Demonstrate a good understanding of IT systems architectures and infrastructures;
• Experience in distributed systems in the health and social services network or related areas of clinical applications (an asset);
• Knowledge of the ITIL framework (an asset);
• Understand computer and operating system infrastructures, including Windows, as well as Unix and Linux (an asset).