Application Support Analyst
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Lead and conduct operational meetings related to production for different components (weekly or bi-monthly follow-up meetings, change management committees, KPI follow-ups and production metrics);
- Provide local application technical support for applications under responsibility;
- Collaborate with infrastructure teams to escalate and resolve technical component incidents;
- Contribute to the preparation of management and governance committees (operational committees, governance forums, project committees, etc.);
- Organize and supervise the team's activities by promoting a customer-oriented, collaborative, efficient and simplicity-oriented approach;
- Analyze and evaluate user feedback in order to implement continuous improvement processes for quality of service;
- Ensure constant alignment between IT teams and end users;
- Manage production-related escalations for all applications and drive communications with stakeholders;
- Coordinate service delivery, disaster recovery (DR) and IT continuity activities, ensuring compliance with established processes and guidelines;
- Ensure that incident, change and problem management activities comply with established frameworks and procedures
- Lead service review meetings with internal teams and business users on performance, quality, processes and improvements;
- Interact with IT and business stakeholders to discuss exceptions, issues and priorities, while ensuring regular and consistent communication;
- Identify and structure governance requirements (meeting cadences, governance committees, monitoring mechanisms);
- Oversee APS audit, risk and control frameworks, as well as operational mode assessments (BAU);
- Prioritize and oversee CTB and RTB initiatives aimed at improving productivity, costs and efficiency;
- Participate in the organization of operational committees in order to present the status of activities and raise issues related to production support.
- Have a minimum of five (5) years of experience in information technology, including at least three (3) years in a production environment role;
- Experience in a financial institution IT environment and demonstrate a good knowledge of the financial industry and its products;
- Master Linux/Unix environments;
- Demonstrate strong experience with Oracle and SQL;
- Have a good knowledge of ITSM processes;
- Understand U.S. regulatory risk and compliance requirements as well as financial reporting software;
- Use monitoring tools such as Dynatrace and Geneos;
- Leverage Microsoft Office tools for reporting and presentations;
- Develop and maintain Shell and Python scripts for process automation;
- Use the ServiceNow tool;
- Have an understanding of recent financial regulatory initiatives such as Basel II, Basel III, Dodd-Frank Act and CCAR (an asset);
- Advanced knowledge of fixed income trading systems (an asset).
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow — from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company—and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and—most importantly—your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared—often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us
Other positions you might find interesting.
Interested in joining our team but don’t see any available positions?
Stay on top of new opportunities by signing up for our career alerts. As soon as a position matches your criteria, we’ll send you an email with a link to explore it.