IT Support Specialist
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Provide front-line technical support to users via phone, email and chat;
- Diagnose and resolve technical problems related to hardware, including computers, laptops and peripherals such as printers and scanners;
- Troubleshoot software issues related to Windows and macOS operating systems, apps, emails, and video conferencing tools;
- Handle network-related incidents, including connectivity, VPN access, and remote access;
- Provide support for mobile devices such as smartphones and tablets;
- Document incidents and resolutions in the ServiceNow ticketing tool;
- Escalate complex incidents to higher-level support teams when required;
- Proactively identify and resolve recurring incidents;
- Maintain a high level of user satisfaction by providing quality service and communication;
- Participate in updating the knowledge base and training to develop technical skills;
- Keep up to date on technologies and best practices in the market;
- Meet service level objectives (SLOs) and performance indicators (KPIs);
- Perform any other related tasks.
- Have expertise acquired in companies with more than ten thousand (10,000) employees;
- Have between one (1) and two (2) years of experience in a technical support role, including in a service desk or customer service role;
- Master Windows and macOS operating systems;
- Have an excellent command of common office applications such as Microsoft Office Suite and Google Workspace;
- Experience with standard service desk tools, including Remote Desktop and SCCM;
- Basic knowledge of networking including TCP/IP, DNS and DHCP;
- Be familiar with a ticketing tool such as ServiceNow;
- Demonstrate expertise in companies in the manufacturing, transportation, automotive or aeronautics sectors (an asset);
- Have worked for companies with an international presence and operations on different continents (an asset);
- Experience in a multi-site enterprise environment is an asset;
- This position requires fluency in French and English for daily tasks, understanding documentation, and professional communication with customers, suppliers, and colleagues across Canada. Language skills in French and English are essential, both oral and written.
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow — from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company—and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and—most importantly—your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared—often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us
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