24/7 operations support and managed services
Your operational partner around the clock.
24/7 operations support and managed services
At COFOMO, we provide comprehensive support to ensure the continuity, performance, and reliability of your technology environments. Our experienced teams assist organizations with proactive incident management, service management, and the optimization of cloud operations.
Our technology partners
Customer contact center
For an unmatched, bilingual, and fully accessible customer experience available 24/7/365 across Canada, our customer contact center provides proactive incident management and downtime support.
Our goal: minimize outages and ensure rapid service restoration so your operations remain smooth and secure.
- 24/7/365 technical support
- Canada‑wide bilingual services
- MSP‑mode support powered by ServiceNow
At COFOMO, our services are delivered by certified professionals across multiple technologies, capable of seamlessly integrating into your projects or delivering turnkey solutions. We provide dedicated team or project assignments, detailed follow‑ups supported by performance indicators and service levels, all guided by industry best practices to guarantee efficiency, quality, and reliability.
Our customer contact center services
Personalized assistance to quickly resolve issues and respond to user requests.
Immediate resolution of common incidents.
Updates and maintenance to ensure security and performance.
Redirection to the appropriate experts for complex issues.
Support adapted to every level of technical complexity.
Support for multiple service points, including point‑of‑sale environments and other critical systems.
Application support
COFOMO helps you evolve your enterprise applications to meet your current and future operational needs while protecting your investments.
- Personalized service in a secure environment
- Canada‑wide bilingual services
- MSP‑mode support powered by ServiceNow
COFOMO provides access to an exceptional pool of local resources with deep technological expertise, enabling collaborative approaches that maximize project efficiency. Our teams apply recognized maintenance and project‑management processes, supported by proven governance, and rely on reusable tools and templates whenever possible to accelerate delivery and ensure quality.
Our application support services
Supervision and ongoing maintenance of your applications, including legacy systems.
Deployment of new features and strategic adjustments.
Major, minor, corrective, or preventive maintenance to ensure performance, stability, and security.
Managed development of your applications.
Hosting
Our hosting service gives you access to cutting‑edge, reliable, and secure technology environments to deploy your applications, run your programs, and store your files.
Benefit from a 30‑minute strategy session with one of our experts—completely free of charge.
Discover how to turn your ambitions into reality by coherently aligning your business strategy with your digital initiatives.
Our 24/7 managed services bring together technological expertise, operational excellence, and business insight to deliver continuous, scalable, and fully integrated support.
At COFOMO, our goal is not only to drive technological change but also to foster growth and innovation. With our centers of excellence, digital ingenuity, and approach, we are uniquely positioned to successfully lead your digital transformation and artificial intelligence projects.
