Business Analyst

Here's a brief overview of the tasks and responsibilities you'll have :

• Collect, analyze and document business needs related to the transformation and continuous improvement of a loan management system;
• Translate business needs into functional and non-functional requirements, business rules, scenarios, User Stories, acceptance criteria, and Product backlog Items (PBI);
• Structure, populate, and maintain a consistent, prioritized, and sufficiently detailed backlog in Azure DevOps to support a constant flow of work;
• Ensure that User Stories meet the agreed preparation criteria before they are taken over by the development team;
• Document current and target processes, including flows, rules, controls, dependencies, exceptions, and related system impacts;
• Facilitate discovery, clarification, refinement and problem-solving workshops with business and technology stakeholders;
• Collaborate with the Product Owner to prioritize the backlog based on business value, risks, efforts, dependencies and operational constraints;
• Constructively challenge the needs and proposed solutions in order to improve their simplicity, consistency, value and feasibility;
• Ensure rigorous follow-up on decisions, open questions, dependencies, risks and commitments;
• Facilitate complex or sensitive exchanges to promote alignment and maintain strong collaborative relationships;
• Support Agile delivery activities, including refinement, planning, reviews, demos, acceptance testing, and post-deployment support;
• Contribute to the continuous improvement of backlog analysis, documentation, and management practices.

The profile you are looking for is as follows:

• Bachelor's degree in business administration, computer science or any other relevant field;
• Have five (5) to ten (10) years or more of relevant experience in business analysis, ideally in a banking, financial or regulated environment;
• Experience with a complex business system or a banking system, especially in a credit or loan cycle context (an asset);
• Proficient in documenting requirements as well as writing User Stories, PBIs and acceptance criteria;
• Be familiar with Azure DevOps and have experience creating, refining, structuring, and maintaining a backlog;
• Experience in analyzing and modeling current and target processes;
• Experience as part of a multidisciplinary Agile team and in collaborating with technology stakeholders;
• Proficient in business analysis techniques, including problem definition, functional and non-functional requirements, business rules, scenarios, acceptance criteria, and MVP breakdown;
• Demonstrate a solid understanding of backlog management, dependencies, and preparing items for development;
• Experience in facilitating workshops as well as managing stakeholders with varied interests;
• Proficiency in the Microsoft Office suite, including Excel, Word, PowerPoint, and Outlook;
• Be familiar with process mapping and documentation tools, including Microsoft Visio and Lucidchart;
• Experience with Microsoft Teams and SharePoint collaboration platforms as well as data analysis tools such as Excel and Power BI;
• Knowledge of banking systems as well as Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance platforms;
• Be familiar with Agile principles and be familiar with process optimization and continuous improvement frameworks such as Lean and Six Sigma;
• Knowledge of change management methodologies such as ADKAR and Kotter's eight-step model;
• CBAP or Six Sigma certification (an asset);
• Knowledge of task and project tracking tools such as JIRA, Trello or Asana (an asset);
• Demonstrate a superior ability to structure complex needs and produce clear, accurate and reusable documentation;
• Possess an excellent ability to quickly understand systems, lending cycle processes, integrations, and operational impacts;
• Be able to clearly distinguish the business need for the technological solution and constructively challenge the status quo;
• Demonstrate rigor, organization, proactivity, perseverance and great attention to detail;
• Demonstrate excellent writing, synthesis, communication, facilitation, negotiation and problem-solving skills;
• Ability to navigate complex or sensitive conversations tactfully and to navigate effectively in a context of ambiguity and changing priorities;
• Demonstrate a collaborative spirit, a results-oriented attitude and an ability to maintain momentum and a consistent workflow;
• This position requires fluency in French and English for daily tasks, understanding documentation, and professional communication with customers, suppliers, and colleagues across Canada. French and English language skills are essential, both oral and written.