Microsoft Dynamics Configurator
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Collaborate with the Dynamics CRM team as a configurator for the deliverables associated with Measure 1;
- Configure tables, forms, entities, required fields, and data models in Dynamics 365;
- Setting views, dashboards, reports and data relationships;
- Define business rules, business processes, and business process flows;
- Manage security roles, user access, and platform environments;
- Analyze functional requirements and translate business requirements into Dynamics 365 configurations;
- Participate in the optimization of customer and operational processes by favoring the native capabilities of the platform;
- Identify automation opportunities and design low-code solutions;
- Design and maintain Power Automate flows, as well as automated notifications, approvals, and processing;
- Collaborate with the development teams when advanced customizations are required;
- Perform functional testing and contribute to user acceptance testing;
- Ensure data quality, integrity, and consistency;
- Participate in the release and continuous evolution of the solution;
- Assist users in the use of the CRM and provide level 2 or 3 functional support;
- Produce functional documentation and contribute to user training.
The profile you are looking for is as follows:
- Have a minimum of three to five years of experience with Microsoft Dynamics 365;
- Experience in configuring CRM solutions with a focus on the platform's native features;
- Master Dynamics 365 Customer Service and Dynamics 365 Sales;
- Knowledge of Dynamics 365 Customer Insights and Field Service (an asset);
- Have experience with Power Platform, including Power Automate, Power Apps, and Dataverse;
- Knowledge of Power BI (an asset);
- Master data modeling, security role management, and business process configuration;
- Know environment management and solution management in Dynamics 365;
- Demonstrate experience in business needs analysis, process mapping, and requirements documentation;
- Be able to train and support users in adopting solutions;
- Master Dynamics 365 advanced configuration, Dataverse setup, and automation with Power Automate;
- Have experience in data and integration management;
- Hold a Microsoft Dynamics 365 certification (an asset);
- Have a Microsoft Power Platform certification (an asset);
- Experience in an Agile environment (an asset);
- Be familiar with Azure DevOps (an asset);
- Knowledge of data governance principles (an asset);
- Experience in large-scale digital transformation projects (an asset);
- Have experience managing service requests and customer journeys;
- Be familiar with omnichannel CRM concepts, including email, phone, and self-service portal interactions;
- Have experience configuring in an environment that is heavily integrated with Microsoft 365 and Entra ID.
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
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At COFOMO :
You are recognized and valued for your skills, expertise, and, most importantly, your potential. That’s how we measure value here.
We hire people based on talent. Period.
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COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared, often with people you might not otherwise have the opportunity to collaborate with.
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