System Integrator - Expert
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Analyze, diagnose and coordinate the resolution of application incidents;
- Identify root causes and follow up on fixes;
- Act as a point of coordination between internal teams and the SaaS provider;
- Support escalations during critical incidents;
- Monitor the availability, performance and stability of services;
- Leverage monitoring, logging, and observability tools;
- Define and track service indicators (SLI/SLO) aligned with operational commitments;
- Follow up on incidents, vulnerabilities and requests to the vendor;
- Coordinate technical communications at major events;
- Track service commitments and remediation plans;
- Understand payment, authorization, clearing, account management, and limit flows;
- Analyze the functional and operational impacts of incidents;
- Maintain operational documentation, procedures, and runbooks;
- Automate repetitive activities when relevant;
- Contribute to the improvement of monitoring, intervention and communication processes.
- Bachelor's degree in computer science, information systems or related field, or equivalent experience;
- Have three (3) to seven (7) years of experience in IT application support, operations or production;
- Experience in a SaaS environment (a strong asset);
- Experience in credit card systems or banking;
- Demonstrate experience working with external technology vendors;
- Knowledge of Jira, ServiceNow, or similar incident and change management tools;
- Have knowledge of Splunk or other log analytics platform;
- Knowledge of monitoring and observability tools;
- Have an understanding of real-time and batch streams;
- Demonstrate knowledge of the credit card ecosystem and their lifecycle;
- Possess excellent analytical and problem-solving skills;
- Have leadership in critical incident situations;
- Have the ability to coordinate several stakeholders simultaneously;
- Have effective communication with technical and business audiences;
- Have a proactive approach focused on continuous improvement;
- This position requires fluency in French and English for daily tasks, understanding documentation, and professional communication with customers, suppliers, and colleagues across Canada. Language skills in French and English are essential, both oral and written.
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow, from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company, and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and, most importantly, your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared, often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us