Senior IT technician in office automation
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Provide front-line support to users with issues related to software workstations, clinical applications, printers, mobile devices, and other peripherals;
- Collaborate in the deployment, implementation or migration of IT equipment and solutions;
- Plan, organize and perform field interventions related to the deployment, configuration and support of computer equipment (computers, printers, mobile devices, etc.) in the health;
- Ensure that interventions performed by IT teams in other departments comply with policies, procedures and service quality standards established in collaboration with Service Desk team leaders the Client's information technology;
- Ensure the effectiveness and efficiency of the processes established in collaboration with the team leaders of the Client's IT Service Center;
- Act as a resource and support to the L1 and L2 IT support teams;
- Write technical documents and procedures related to the client's IT Service Center and ensure that the common knowledge base is updated;
- Coordinate IT activities with pivotal resources in other departments;
- Participate in the development and improvement of rules and procedures;
- Troubleshoot incidents and service requests related to his/her area of expertise.
- Hold a college diploma with a specialization in computer science from a school recognized by the Ministère de l'Éducation, du Loisir et du Sport or an attestation of relevant studies whose relevance is recognized by the authority competent;
- Have a minimum of ten (10) years of experience in computer systems administration, support and technical support;
- Experience in deploying and configuring network printers (Xerox, Lexmark);
- Have relevant experience with computer equipment such as computers, tablets, printers and other peripherals;
- Experience in software and application deployment;
- Knowledge of call pickup software (e.g. Octopus, etc.) as well as customer service techniques (follow-up with users);
- Know how to clearly document the information required in a ticketing system (Octopus, etc.);
- Be able to use automated deployment tools in large distributed environments;
- Experience with office software (Office 365 including collaboration tools, MS Office, Lotus Notes, etc.);
- Have experience with Active Directory and network services (DNS, DHCP, etc.);
- Demonstrate a good understanding of IT systems architectures and infrastructures;
- Experience with TS, CITRIX, VMware, Unix, etc. network environments;
- Demonstrate strong analytical and support skills for Level 1, 2 and 3 IT services;
- Be able to understand and use, in the performance of his/her duties, the IT practices, documents, procedures and standards in force in the service.
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow — from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company—and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and—most importantly—your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared—often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us