Business Analyst
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Understand user needs: conduct interviews/observations/workshops, identify irritants and opportunities, and define success criteria;
- Document current pathways and processes (flows, rules, exceptions) to support the definition of the target process and improvements;
- Model processes (mapping/paths/scenarios, BPMN if needed) and produce a synthesis linking user needs, business issues and technical constraints;
- Feed and maintain the backlog (user stories, acceptance criteria, business rules, dependencies) in collaboration with the PO, tech lead, architecture and stakeholders; contribute to prioritization based on value, effort and risk;
- As needed, animate/participate in Agile ceremonies (refinement, planning, reviews/demos, retrospectives), clarify priorities and scope, ensure backlog preparation and contribute to the acceptance of deliverables;
- Collaborate with business and IT stakeholders to align the understanding of the need and converge on the solution;
- Support delivery: refinement as needed, reviews/demos, user feedback, UAT and post-deployment support;
- Identify opportunities for optimization and automation through AI (including generative AI): Frame use cases, define needs, impacts, and risks, and collaborate with data/technology teams to integrate AI capabilities. secure and measurable way (e.g., support, customization, triage, summarization, and routing);
- Contribute to Mobility initiatives (mobile and responsive experience): analyze journeys on mobile devices, consider performance, accessibility and security, and translate needs into appropriate requirements (navigation, authentication, forms, notifications and follow-up).
- Bachelor's degree in business administration, information systems, engineering, or other relevant studies;
- Five to ten (10) years of experience as a business analyst in a digital/product environment, with exposure to user experience and customer journey topics;
- Have a demonstrated experience in frequent interactions with users (collection, validation, testing, feedback) and facilitation of multi-stakeholder workshops;
- Experience in an Agile context within a squad (backlog, refinement, ceremonies, interdisciplinary collaboration);
- Demonstrate basic knowledge of AI/analytics (including generative AI) applied to digital products: ability to define a use case, success criteria, and to consider data quality, bias, confidentiality, security and compliance;
- Have knowledge of Mobility best practices: mobile-first/responsive design, accessibility, instrumentation/measurement (analytics), and understanding of the particularities of mobile journeys (authentication, capture/ upload, interruptions, notifications);
- Have a very good ability to quickly understand and model business processes, ideally related to a lending cycle and customer journeys in digital channels;
- Have the ability to quickly learn the documentation approach in place (templates, repositories, standards), and to produce clear, consistent and reusable deliverables;
- Have a mastery of analysis techniques: problem definition, scenarios, business rules, acceptance criteria, MVP breakdown, dependency management;
- Be comfortable with backlog management and whiteboarding tools (e.g. boards, collaborative workshops, journey mapping).
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow — from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company—and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and—most importantly—your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared—often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us
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