User Support Technician
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
- Support, diagnose and resolve hardware and software issues;
- Perform the installations and configurations necessary for the proper functioning of the software and office equipment, according to the specifications provided;
- Prepare and deploy equipment for newcomers;
- Perform preventive maintenance operations;
- Document the solutions provided in the ticket management tool;
- Write, maintain and update technical documentation and procedures;
- Perform activities related to account and access management, including account creation and deletion, security group management, and password policies in Active Directory and Entra ID environments, as well as for specialized software, IP telephony, and network printers;
- Escalate unresolved incidents within the prescribed timeframe in accordance with established processes;
- Participate in the application and compliance with cybersecurity best practices;
- Contribute to the continuous improvement of technical support processes;
- Perform any other related tasks related to the mandate.
- Hold a Diploma of Vocational Studies (DVS) with a specialization in computer science and have a minimum of three (3) years of experience in technical support for users, in an IT service desk and in a Microsoft 365 environment or hold an Attestation of Collegial Studies (AEC), a college diploma or Senior with a specialization in computer science and a minimum of two (2) years of experience in user technical support in a Microsoft 365 environment;
- Demonstrate very good knowledge and hands-on experience with Windows 11, Microsoft 365 (Word, Excel, Teams, Outlook, OneDrive), Active Directory, and Entra ID (Azure AD) environments;
- Have good knowledge and experience with the operation of network printers;
- Have experience with automated software installation and M365 tools such as Intune and Autopilot;
- Know the principles of basic antivirus, firewall and security mechanisms;
- Basic knowledge of ITIL processes;
- Have used fleet management and ticketing tools (e.g., Octopus, C2 Atom, ServiceNow, Remedy, etc.);
- Basic experience in scripting (e.g., PowerShell);
- Hold a class 5 driver's license (an asset).
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow — from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company—and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and—most importantly—your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared—often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us
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