CENTRES OF EXCELLENCE

Artificial intelligence (AI) has become a crucial lever for ensuring the growth of organizations. However, its operational integration poses major challenges. The aim of our AI Centre of Excellence is to promote ethical and secure integration of artificial intelligence within businesses, as well as to strengthen our internal AI skills, define and maintain our service offerings, and guide our clients in the adoption of AI through robust policies and principles.

We offer generative AI services through predefined, market-recognized models, such as those proposed by our partners, Microsoft and Amazon. They enable autonomous content creation like AI Adoption Strategy, Governance and Ethics, Intelligent Customer Assistant and AI security.

Ali Amine Ghazali

Director

As an elected member of the National and International IEC-ISO/ committee on Artificial Intelligence within the Standards Council of Canada, Ali Amine is actively involved in developing standards for the responsible and ethical use of artificial intelligence nationally and globally. His immense interest in AI led him to enhance his skills and, in under two years, he earned more than three certifications, two challenges and around twenty badges in AI. He is a valuable asset to our clients and his colleagues.

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Ali Amine has been fascinated by artificial intelligence since its beginnings. He is a cloud architect and computer engineer. He also holds a master’s degree in computer systems security, and several recognized certifications such as Copilot for Microsoft 365 (Technical Champion) and Azure AI Engineer Associate.

Ali Amine’s mission is to provide guidance to our clients on their AI adoption and contribute to the implementation of principles and policies to optimize the success of their initiatives.

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Complex processes. Disconnected tools. Growing pressure to deliver faster. Organizations are facing rising inefficiencies, operational silos, and increasing demands for better employee experiences. Cofomo’s ServiceNow Centre of Excellence helps turn these challenges into drivers of performance through intelligent workflow automation.

From ITSM to SecOps, our certified experts lead strategic implementations that accelerate value, maximize impact, and ensure lasting adoption.

Medhi Kdioui

Director

As a recognized digital transformation strategist, Mehdi brings over 15 years of experience at the intersection of IT, HR, and organizational change. He leads the implementation of robust, integrated ServiceNow solutions aligned with key business priorities. With an Executive MBA, a Lean Six Sigma Black Belt, and SAFe certification, he has led large-scale initiatives in enterprise agility, performance, digital adoption, and governance, and has driven Cofomo to achieve Premier Partner status with ServiceNow.

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A true change catalyst, he engages stakeholders to maximize impact across ITSM, GRC, SecOps, and HRSD. His pragmatic, value-driven approach helps organizations accelerate performance and build lasting advantage.

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In 2022, faced with the increasing demand to improve business productivity and team collaboration in the context of remote work, cost optimization and data security, Cofomo established a Centre of Excellence dedicated to Microsoft 365 and designed to meet the complex challenges that organizations face when integrating collaboration tools and managing internal processes. This Centre has the support of certified experts who provide our teams with solid strategic and operational support, maximizing the benefits of Microsoft 365 solutions for our clients.

Charles Jenkins

Director

A passionate digital transformation expert, Charles is driven by innovation and operational efficiency. Owner of several Microsoft 365 certifications including some in artificial intelligence, he has also worked as a certified Microsoft instructor for many years. His extensive knowledge of Microsoft 365, Dynamics and Power Platform ecosystems enables Charles to address our clients’ specific needs with remarkable precision.

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With the support of an experienced team, Charles plays a key strategic role at Cofomo, promoting the adoption and optimization of Microsoft tools to transform organizations. His commitment goes beyond improving the skills of internal teams and includes active participation in the delivery of strategic projects for clients. He is also involved in various initiatives promoting the innovation and adoption of new technologies.

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In response to evolving operational efficiency and performance requirements as well as the increasing demand for “Low-Code/No-Code” tools on the market, this Centre of Excellence is exclusively dedicated to the integration of Microsoft Dynamics and Power Platform solutions. With the support of certified and recognized experts, this team ensures perfect mastery of the Dynamics and Power Platform tools, enabling us to provide first-rate strategic and operational support to our clients.

Charles Jenkins

Director

A passionate digital transformation expert, Charles is driven by innovation and operational efficiency. Owner of several Microsoft 365 certifications including some in artificial intelligence, he has also worked as a certified Microsoft instructor for many years. His extensive knowledge of Microsoft 365, Dynamics and Power Platform ecosystems enables Charles to address our clients’ specific needs with remarkable precision.

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With the support of an experienced team, Charles plays a key strategic role at Cofomo, promoting the adoption and optimization of Microsoft tools to transform organizations. His commitment goes beyond improving the skills of internal teams and includes active participation in the delivery of strategic projects for clients. He is also involved in various initiatives promoting the innovation and adoption of new technologies.

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When an organization wishes to undertake a digital and organizational transformation project, stakeholder acceptance of the changes is essential. Applying efficient change management can be a significant challenge for an organization and requires a 360° approach.

This Centre of Excellence promotes a cutting-edge, pragmatic approach adapted not only to people and processes, but also to technologies. It is enhanced by an environment that promotes collaboration with the various Centres of Excellence, Cofomo’s communities of practice and our specialized digital and organizational transformation consulting group.

Each expert is proficient in various methodologies and technologies. Our approach covers technology expertise, know-how as well as soft skills, thus actively contributing to the success of the projects we are involved in.

François Landriau

Director

With more than 20 years of experience, François Landriau is recognized in the fields of organizational development and change management for implementing technological solutions. He has a master’s degree in Organizational Analysis and Development from École nationale d’administration publique (ENAP), and also holds Agile and Lean Management certifications. François excels in developing communication, consultation and training strategies that result in seamless and successful organizational transitions and transformations.

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Throughout his career, François has led major change management projects for municipalities, including Ville de Québec and Ville de Montréal. Named political advisor for the Secrétariat du Conseil du trésor in 2019, he was responsible for the digital transformation and organizational performance for the government, public markets and Quebec infrastructure plan.

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Faced with increasingly more complex technological projects and the need for quicker adaptation, organizations must maximize the efficiency and success rate of their initiatives. Our Lean-Agile/DevSecOps Centre of Excellence is dedicated to promoting the Lean-Agile methodology, which improves team productivity and adaptability, for better resource optimization and faster deliveries.

This team actively supports our consultants in acquiring advanced skills and new Lean-Agile certifications, while empowering them in applying these methods. Our objective is to optimize the efficiency of our clients’ projects and continuously improve results and customer satisfaction. 

Mohamed Meddeb 

Director

Mohamed Meddeb is an expert who firmly believes in agility and continuous improvement. As a Lean-Agile coach, inspiring speaker and committed trainer, he stands out with his unique perspective on organizational and cultural transformations. His vitality and extensive expertise in agility make him a key player in coaching and training Cofomo consultants.

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Mohammed also actively contributes to the Agile community as the Vice-President of Agile Québec, within which he is responsible for practice communities and is the product owner – coordinator of the Agile Tour de Québec.

With several recognized certifications, including Certified SAFe® 6 Practice Consultant (SPC) and Black Belt Lean Six Sigma, Mohamed trains managers, change agents, consultants and teams to help them successfully achieve their Lean-Agile transformation throughout the organization. His objective: support people through organizational and technological transformations.

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Organizations face growing challenges due to the increasing complexity of transformation projects. Whether caused by the number of projects, capacity constraints, technological challenges, or risk management, Cofomo’s Project and Program Management Centre of Excellence enables our teams to support clients, regardless of their challenges, while ensuring the continuous optimization of our practices

The mission of our Centre of Excellence is to provide a structured methodological framework and a flexible, proven approach to project and program management. In addition, through rigorous monitoring of market trends and best practices, as well as a dedicated community of practice, we foster knowledge sharing so that our experts remain informed about the latest industry requirements and continuously develop their skills. 

Joëlle Adja

Director

With over twenty years of experience, including sixteen years in implementing large-scale digital and organizational transformations, Joëlle helps organizations translate their business strategies into tangible and lasting results through structured program and project management.
She rigorously works at both the strategic and operational levels, combining project management, agility, change management, and operational efficiency. Holding a master’s degree in industrial engineering, Joëlle is PMI-PMP®, PMI-ACP®, and Lean Six Sigma Green Belt certified. She masters structured approaches while adapting nimbly to complex and evolving environments.

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Joëlle is distinguished by her inspiring leadership, strong results-oriented approach, and ability to build strong, trusting relationships. Committed to continuous improvement, she acts as a catalyst for positive impact by equipping teams and fostering a value-driven management culture. She is therefore a key player in organizational transformation and excellence in project management.

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As digital transformation accelerates and cyber threats continue to evolve, cybersecurity continues to be a strategic imperative. Cofomo’s Centre of Excellence in Cybersecurity provides organizations with specialized, structured expertise built on proven practices and continually enhanced through innovation and collective intelligence. Its missions are clear: continuously monitor emerging threats, promote knowledge-sharing, support professional development, and expand a service portfolio that anticipates market needs.

Nora Thibault

Director

The Centre is led by Nora Thibault, who brings more than 20 years of experience in information security and information technology. She has managed large-scale projects in governance, regulatory compliance, risk management, and the implementation of security operations centres.

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At Cofomo, she has driven strategic initiatives including ISO 27001 certification for a remote development centre and the creation of cybersecurity service offerings. A recognized leader, she now helps organizations protect their digital assets and integrate cybersecurity at the core of their digital transformation.

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