Managed Services

CUSTOMER CONTACT CENTRE

Our bilingual customer contact centre provides proactive incident management and assures minimum downtime and speedy service restoration for an outstanding customer experience available 24/7/365 across Canada. This service includes:

  • User support
  • Front-line incident management
  • Service requests
  • User information requests
  • Patch management
  • Point of contact and referral for tickets requiring greater expertise
  • L1, L2, and L3 technical support
  • Point of sales support

APPLICATION SUPPORT

Cofomo assists you in moving your enterprise applications ahead to satisfy your present and future operational needs while preserving your previous investments.

  • Application management in managed mode
  • Application development support including major, minor, corrective, and preventive maintenance

WEB HOSTING

Our web hosting service gives you access to innovative, dependable, and secure IT environments for your applications, development frameworks, and files.