Before implementing an integrated risk management solution, a large retailer and distributor faced growing challenges ensuring compliance, transparency, and governance across its complex operations.
Challenge: Balancing efficiency and compliance in a complex environment.
For large retailers and distributors, balancing operational efficiency with regulatory compliance is an ongoing challenge. As supply chains expand and data security requirements evolve, maintaining transparency, governance, and accountability across the organization becomes increasingly complex.
Our client, operating one of Quebec’s largest retail and distribution networks, needed to modernize how risks were identified, tracked, and managed.
The challenge: to structure, centralize, and automate risk, control, and compliance processes in order to strengthen governance, ensure traceability, and sustain long-term compliance.
Before the transformation, risk assessments were conducted in silos, and compliance documentation was spread across multiple systems. There was no unified view of exposure, accountability, or the overall risk posture.
The organization set out to implement an integrated, automated solution that could:
- Ensure traceability and transparency
- Maintain ongoing regulatory compliance
- Offer consolidated visibility into organizational risks
“Effective risk management is about creating clarity rather than adding additional controls. With this project, our goal was to help the organization see risks in context, automate what can be automated, and build a foundation for sustainable governance.”
Mehdi Kdioui, Director of the ServiceNow Centre of Excellence
Solution: A unified risk management platform.
To meet these goals, the organization partnered with Cofomo, leveraging its ServiceNow expertise and Premier Partner status to implement a tailored Governance, Risk, and Compliance (GRC) solution built on the Integrated Risk Management (IRM) and Configuration Management Database (CMDB) modules.
Even with a small, specialized team, (a single dedicated Cofomo expert embedded with the organization) the collaboration achieved remarkable results through agility, precision, and a deep understanding of ServiceNow’s capabilities.
Together, they:
- Integrated Authority Documents from NIST and PCI, generating citations and objective controls
- Created dynamic risk entities (applications, CMDB assets, processes) using adaptive filters
- Deployed customized assessment forms based on entity type
- Automated risk assignment workflows according to designated owners
- Populated IRM dashboards and reports for real-time, consolidating visibility
Core expertise applied
Governance, Risk, and Compliance (GRC) strategy
ServiceNow configuration and automation
Process design and workflow optimization
Data integration and visibility enhancement
Change management and knowledge transfer
Outcomes: Better visibility, stronger governance, and lasting efficiency.
Now entering its stabilization phase, the project has already transformed how the organization manages risk, compliance, and accountability and has provided the retailer and distributor with:
ServiceNow Modules deployed
Integrated Risk Management (IRM)
Configuration Management Database (CMDB)
Centralized governance
A single ServiceNow environment consolidates risk data, controls, and compliance elements across the organization.
Standardized processes
Automated workflows ensure consistent, repeatable risk evaluations with clear ownership and traceability.
Enhanced visibility
Real-time IRM dashboards provide leadership with a consolidated view of enterprise risk exposure, linked to specific assets, applications, and business processes.
Sustainable compliance
Integration of recognized frameworks like NIST and PCI ensures ongoing alignment with industry standards and evolving regulatory requirements.
Frameworks integrated
NIST (National Institute of Standards and Technology)
PCI (Payment Card Industry)
Building the foundation for lasting transformation.
Through its collaboration with Cofomo, the organization has laid the groundwork for a more transparent, automated, and resilient approach to risk management.
This project demonstrates that even a focused, agile implementation can have far-reaching impact, proving that meaningful transformation happens when technology, governance, and human expertise align.
The result: stronger decision-making, sustainable compliance, and a culture of continuous improvement that positions the organization to face future challenges with confidence.
Ready to strengthen your governance and risk management?
Let’s talk about how Cofomo’s ServiceNow expertise can help you centralize processes, automate compliance, and gain full visibility across your organization.
Contact us today to discuss your digital transformation goals.
